/ Situation

PSN, one of the Czech Republic's most significant business groups and a residential developer for over thirty years, had run on customised generic software for five years. Routine changes took two to three weeks of developer time; contract workflows took months. Aftersales, handovers, and payment management never made it in at all. After five years of investment, barely 40% of the process was genuinely digitised.

/ What changed

A deep GAP analysis first, then Realpad built the processes it didn't yet cover, as a partner rather than a supplier. A proof of concept ran both systems in parallel for several months so PSN could compare directly. Where generic solution needed a development cycle and sign-off for every change, Realpad adapted in real time.

/ The result

Full digitisation from first inquiry to the end of the warranty period. Units, buyers, contracts, payments, and claims connected in one system. Immediate visibility of project status and cashflow.

This transition gave us a system that genuinely saves us time and lets us focus on what we're good at — selling.

Marek Vavřina, Chief Operations Officer, PSN

/ More stories

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