Solution / Snagging & warranty
Snagging issues and warranty claims don't manage themselves. Without a structured system, they accumulate silently until they become expensive.
/ The Challenge
Before handover, the snagging process runs on printed lists, spreadsheets, and WhatsApp threads between site managers and contractors. Issues get resolved at different rates with no central visibility. Some don't get resolved at all, and the buyer finds them on handover day.
After handover, warranty claims arrive by email, phone, and in person. Each one is handled differently depending on who picks it up. There's no central record of what was reported, when, and what was done. Some buyers will escalate, and the developer has no clean documentation trail to defend their position.
Post-handover is where operational risk quietly accumulates, and where buyer satisfaction, or dissatisfaction, becomes word of mouth.
For buyers, it means structured communication and visible accountability. For developers, it means reduced dispute risk and a stronger reputation for post-sale service, the kind that generates referrals.
Fragmented Snagging
Untracked Warranty Claims
Accumulating Operational Risk
issues logged on-site, assigned to the right contractor, and tracked to resolution. Every outstanding item is visible before handover day, not discovered during it.
every post-handover issue logged in one place from the moment it's reported, regardless of how it arrived. Named owner, clear status, nothing falling through.
when it was reported, what was done, when it was resolved. Clean, complete, and legally defensible if a dispute escalates.
resolution tasks assigned to internal teams or external contractors and tracked inside the same system. No separate follow-up chain.
claims reference the full history: snagging records, handover documentation, and material selections. The context is always there.
A well-resolved warranty claim is the best marketing a developer can ask for. With Realpad, my team reduced warranty claim processing time from 43 Minutes to 42 seconds.
