Metrostav Development

Metrostav Development residential project

/ Situation

Metrostav Development, one of the Czech Republic's largest residential developers, was managing warranty claims through shared Excel spreadsheets, emails, and phone calls. Processing a single claim took 43 minutes. With thousands of apartments across multiple Prague projects, the process was unsustainable and legally vulnerable.

/ What changed

Warranty claims are now submitted by buyers through the Realpad portal, automatically routed to the right team, and tracked from submission to resolution. All documentation is stored centrally. The general contractor receives claims and resolution protocols in one click.

/ The result

Processing time dropped from 43 minutes to 42 seconds. Up to 7 days saved per claim in handoff time between developer, buyer, and contractor. Error rate reduced by 30%. Personnel costs for warranty management reduced by 50%.

A well-resolved warranty claim is the best marketing a developer can have. Today's buyers expect the service to match the quality of the product — and with Realpad, we can deliver that.

Metrostav Claim Department

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